CONDITIONS OF SALE
By ordering from our online store, you agree to the following conditions of sale:
Our prices are indicated in different currencies inclusive of VAT, without the contribution to processing and mailing costs.
EURAN reserves the right to modify its prices at any moment, but the products will be priced on the basis of the rates in force at the moment the order is registered, subject to availability.
An automatic order confirmation will be issued to the e-mail address listed on the order. The order number on this confirmation should be indicated in all correspondence with EURAN regarding the order in question.
The delivery delay depends of the type of item; please refer to our information at the page “about our products” for details. You will receive notification on items that are out of stock and choose at that point to back-order or cancel the item in question.
Shipping rates are calculated based on the weight and the volume of the order and its destination; see at the relative page for instructions on calculating the rates yourself, and additional information.
Back-ordered items will incur freight charges upon their shipment.
Taxes, customs and other charges
For customers outside of the European Union, the recipients are responsible for all customs duties, taxes or any other charges imposed by the country to which the order is shipped. These might be collected by the carrier upon delivery.
Method of ordering and payment
You can choose to pay with different (depending of your country of residence) debit or credit cards through PayPal. Your credit card number and signature codes are handled by SSL – encrypted communication. Card numbers are not stored in our systems.
We can only accept invoicing for internationally registered companies, company art societies, or institutions and only with a current registration number which must be indicated on the order. The invoices have to be paid before the shipment.
For our online customers who prefer to mail or fax an order, please download our Printable Order Form below and mail or fax. Orders accepted with Credit Card payment via PayPal. Payments made by Checks and Cash cannot be processed.
In case of delivery at a collection place, we retain the right to debit your account with a minimum of 40 EUR, or the equal amount in the other currencies, for packages not claimed by the customer and returned to us. This charge helps to cover freight and handling charges.
Returns and exchanges
Merchandise handled by EURAN: Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, or if your merchandise arrives damaged, please contact Customer Service immediately. You may return your merchandise within 14 days for a prompt and courteous exchange or refund, whichever you prefer.
Merchandise handled by our partners: orders canceled more than one week from the order date are subject to a 25% restocking fee as governed by the manufacturer.
In all cases, you will need to contact us before returning any merchandise to obtain a return number. Both the order number and return number must be included in the returned package. Return shipments are the sole responsibility of the customer. The customer is responsible for all return and mailing costs, regulations and arrangements.
EURAN cannot refund customs or any other charges added by the country in which the merchandise has been shipped. We will only refund the price of the product(s) you bought. Shipping and handling charges are not refundable.
Do not return merchandise to our business addresses. Packages cannot be processed at the offices and, unfortunately, will be redirected back to customers. It is not our policy to accept return orders at our business center contact locations. The returns should be sent to our logistics centers or to our partner address, indicated at the invoice.
Customer information is stored at the time of order placement in our register. No information will be released outside EURAN unless otherwise required by law.
You must be 18 years of age to order merchandise from the EURAN ’s web shop.
We aim, to present the most recent, accurate and reliable information on our website at all times. However, there may be instances of incomplete data, typographical errors or inaccuracies. We cannot guarantee that a photograph depicts the product exactly. Though we apologize for any inconvenience these errors may incur, we reserve the right to amend or update product information at any time, without prior notice. EURAN reserves the right to refuse or cancel any orders placed on merchandise listed at the incorrect price.
All photographs and material on the EURAN web shop are protected by international copyright law and may not be reproduced under any circumstances without written consent of EURAN. The reproduction rights of all the artworks sold remain the property of the artists.
We reserve the right to amend or update the above conditions at any time, without prior notice. The conditions in force are the ones indicated at the moment the order is registered.
Applicable law, disputes
This contract is governed by Swedish law. The language of this contract is the English language. In case of dispute, only Swedish courts are competent.